Company Name: ICICI Lombard
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Job Role: Customer Service
Experience: 0 – 2 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Thane, Navi Mumbai
Salary: Best in Industry
Job Description:
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call.
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
- Understanding multiple products and processes.
- Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities:
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards.
- Maintain Superior quality service by following organization standards
Walk-in Details:
Walk-in Date: 28th Dec to 6th Jan 2024
Time: 10.00 AM – 6.00 PM
Venue Details:
13th Floor,
Vishwaroop IT Park ,
Behind Raghuleela Mall ,
Opp . Vashi Station , Sector 30,Vashi,
Navi Mumbai , Maharashtra 400705.
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