Company Name: IDFC FIRST Bank
Job Role: Relationship Manager
Experience: 2 – 7 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Thane
Salary: Best in Industry
Job Description:
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- Responsible for deepening customer relationships to increase customer relationship value.
- Responsible for driving quality engagements over call with customers by following industry best practices.
- Responsible for increasing mobile banking adoption and drive initial login on Optimus app.
- CASA value builds up and new client acquisition and increase in ‘Product Holding Per Customer’ within mapped portfolio.
- Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer,
- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement.
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Ensure strict adherence to the bank policies and compliance.
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.
Walk-in Details:
Walk-in Date: 10th January 2025
Time: 10.00 AM – 2.00 PM
Venue Details:
IDFC FIRST Bank,
Quantum Building, 21st floor,
Hiranandani Estate,
Thane, Maharashtra.
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