Company Name: IGT Solutions
Job Role: Customer Support
Experience: 1 – 3 Years
Qualification: Graduation Not Required
Job Type: Full Time
Job Location: Gurgaon
Salary: Rs.1,50,000/- to Rs.3,75,000/-
Job Description:
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We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.
Who we are looking for?
- 6 Months international calling background, Relevant work exp. Preferably customer service
- Excellent Spoken English
- Computer Skills ability/experience using computer applications
- Call Handling Etiquette – V&A
What you would be doing?
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information to customer
- Process transactions and maintain customer records.
- Deliver excellent customer service and enhance customer satisfaction.
What Preferred Qualifications and Experience you have?
- Minimum Bachelor’s degree/ Under grad drop out
- Prior experience in customer service international
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
What you will be signing up for?
- Transport facility (Both Side)
- Comprehensive training and development programs.
- Opportunities for career growth and advancement and other employee benefits.
- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
Walk-in Details:
Walk-in Date: 29th Jan to 5th Feb 2025
Time: 10.00 AM – 5.30 PM
Venue Details:
Ground Floor InfoTech Centre,
Old Delhi Gurgaon Road,
Sector 21 Milestone 14/2,
Old Delhi Gurgaon Rd, IDPL Twp,
Sector 22A, Sector 19,
Gurugram, Haryana 122016.
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