Company Name: IGT Solutions
Job Role: Customer Support
Experience: 1 – 3 Years
Qualification: Graduation Not Required
Job Type: Full Time
Job Location: Gurgaon
Salary: Rs.1,50,000/- to Rs.3,75,000/-
Job Description:
We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.
Who we are looking for?
- 6 Months international calling background, Relevant work exp. Preferably customer service
- Excellent Spoken English
- Computer Skills ability/experience using computer applications
- Call Handling Etiquette – V&A
What you would be doing?
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information to customer
- Process transactions and maintain customer records.
- Deliver excellent customer service and enhance customer satisfaction.
What Preferred Qualifications and Experience you have?
- Minimum Bachelor’s degree/ Under grad drop out
- Prior experience in customer service international
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
What you will be signing up for?
- Transport facility (Both Side)
- Comprehensive training and development programs.
- Opportunities for career growth and advancement and other employee benefits.
- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.
Walk-in Details:
Walk-in Date: 29th Jan to 5th Feb 2025
Time: 10.00 AM – 5.30 PM
Venue Details:
Ground Floor InfoTech Centre,
Old Delhi Gurgaon Road,
Sector 21 Milestone 14/2,
Old Delhi Gurgaon Rd, IDPL Twp,
Sector 22A, Sector 19,
Gurugram, Haryana 122016.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
