Company Name: IndusInd Bank
Job Role: Officer
Experience: 4 – 9 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.5,00,000/- to Rs.10,00,000/-
Job Description:
To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank.
Job Description:
- Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman
- Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments
- Ensure complaints are resolved within the TAT specified
- Tracking of complaints through CRM / daily MIS with the concern units
- Referring the complaints to Internal Ombudsman wherever required.
- Ensure proper liaison with all BO offices.
Preferred Skill Set
- Educational / Professional Qualification Graduation/MBA (Preferred)Technical Knowledge
- Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System.
- Work Experience (in yrs)Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management.
Walk-in Details:
Walk-in Date: 3rd to 12th March 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg,
Building No. 8, 3rd floor,
Andheri Kurla Road, Andheri (E),
Mumbai – 400093.
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