Sunday, April 20, 2025

IndusInd Bank Walk-in Drive for Freshers/Exp as Customer Service Executive Positions

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Company Name: IndusInd Bank

Job Role: Customer Service Executive

Experience: 0 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai

Salary: Rs.1,00,000/- to Rs.5,00,000/-

Job Description:

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  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met

Skills Required:

  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking / Credit cards preferred
  • Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
  • Languages Required: Excellent English + Hindi (compulsory).
  • Academics needs to be first class in 10th,12th and Graduation.
  • Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)
  • Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
  • Education: Graduates (Any stream)
  • Salary bracket:
    Freshers INR 3.00 Lacs + Performance Bonus.

Walk-in Details:

Walk-in Date: 18th to 26th Feb 2025

Time: 10.00 AM – 5.00 PM

Venue Details:

IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg, Building No. 8,
3rd floor, Andheri Kurla Road,
Andheri (E), Mumbai -400093.

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