Company Name: IndusInd Bank
Job Role: Customer Service Executive
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.1,00,000/- to Rs.5,00,000/-
Job Description:
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- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
- Languages Required: Excellent English + Hindi (compulsory).
- Academics needs to be first class in 10th,12th and Graduation.
- Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)
- Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
- Education: Graduates (Any stream)
- Salary bracket:
Freshers INR 3.00 Lacs + Performance Bonus.
Walk-in Details:
Walk-in Date: 18th to 26th Feb 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg, Building No. 8,
3rd floor, Andheri Kurla Road,
Andheri (E), Mumbai -400093.
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