Company Name: IndusInd Bank
Job Role: Customer Service Executive
Experience: 0 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Rs.1,00,000/- to Rs.5,00,000/-
Job Description:
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
- Work Timings: Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm)
- Languages Required: Excellent English + Hindi (compulsory).
- Academics needs to be first class in 10th,12th and Graduation.
- Candidates need to be residing (Churchgate to Virar) (CST to Ghatkopar)
- Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50.
- Education: Graduates (Any stream)
- Salary bracket:
Freshers INR 3.00 Lacs + Performance Bonus.
Walk-in Details:
Walk-in Date: 18th to 26th Feb 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
IndusInd Bank Ltd,
Solitaire Corporate Park,
Guru Hargovindji Marg, Building No. 8,
3rd floor, Andheri Kurla Road,
Andheri (E), Mumbai -400093.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
