Thursday, November 14, 2024
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Infosys Interviews for Freshers – Career Openings for Freshers in Infosys

Company Name: Infosys

Job Role: Process Executive

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best in Industry

Key Responsibilities:

  • Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
  • Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
  • Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
  • Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
  • Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
  • Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
  • Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
  • System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
  • Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
  • Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.

Qualifications:

  • Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
  • Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
  • Technical Skills: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint).
  • Communication Skills: Excellent verbal and written communication skills are essential.
  • Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly.
  • Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.
  • Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.

Key Performance Indicators:

  • Quality Scores: Maintain high-quality metrics and adherence to standards.
  • Escalation Avoidance: Zero escalations resulting from work inaccuracies or delays.
  • Customer Satisfaction: Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication.

Documents to Carry:

  • Please carry 2 set of updated CV(Hard Copy).
  • Please carry Face Mask**.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

Walkin Details:

Walkin Date: 14th November 2024

Time: 9.30 AM – 12.30 PM

Venue Details:

Infosys BPM Limited.,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase. J P Nagar, Bengaluru,
Karnataka 560078
Landmark: Near Sindhoor Convention Centre

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