Infosys is conducting a walk-in drive for Freshers/Exp as Customer Support & Service Desk Positions in Bangalore, Pune Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Infosys
Job Role: Customer Support & Service Desk
Experience: 0 – 1 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore, Pune
Salary: Best In Industry
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Job Description:
Were on the lookout for fresh graduates (01 year experience) who are enthusiastic, tech-savvy, and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
1. IT Service Desk Voice Support
- Troubleshoot and resolve issues on VPN, O365, Active Directory, Drivers, etc.
- Handle client queries over calls, chats, and emails
- Work with ticketing tools (e.g., ServiceNow, Remedy, Control M)
- Understand OS platforms, basic networking & cloud concepts
2. Customer Support Voice Process
- Provide first-level resolution and empathetic customer care
- Handle objections, build rapport, and ensure smooth resolutions
- Stay informed on product updates and tools
- Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
- Excellent communication skills (written & verbal – English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24×7 rotational shifts
Preferred: Basic understanding of IT troubleshooting, Microsoft Office tools, or any customer support certification
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
- Laptops & cameras are not permitted due to security restrictions.
- Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk in to the Infosys Pune Campus on 2nd or 3rd April between 10:00 AM – 1:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
- Come build your career with Infosys BPM. Let’s grow, together.
- We can’t wait to meet you!
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 4th July 2025
Time: 10.00 AM – 1.00 PM
Interview Address:
Mantri cosmos, 10th floor,
ISB Road,
Near Wipro Circle,
Nanakramguda,
Hyderabad-500032.
About Infosys:
Infosys is a global leader in next-generation digital services and consulting, empowering clients in over 50 countries to navigate their digital transformation journeys. With a legacy spanning over four decades, Infosys is headquartered in Bengaluru, India, and operates in 56 countries with 139 development centers globally
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
