Company Name: Infosys
Job Role: Customer Support Associate
Experience: 0 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Pune
Salary: Best in Industry
Job Description:
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- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Walk-in Details:
Walk-in Date: 13th & 14th Feb 2025
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys BPM Limited,
Plot No. 1, Building B1,
Ground floor,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjewadi Phase 1,
Pune, Maharashtra-411057.
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