Company Name: Infosys
Job Role: Customer Support Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best In Industry
Job Description:
Mandatory Requirements:
- Must have experience in Inbound Sales Customer Support
- Must have experience in Blended process (Voice, Chat and Email)
- Must have experience in Upselling and Cross Spelling Experience.
- Must be able to work in Australian shift (2:30 AM – 11:30 AM)
- Must be able to Work from Office
- Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore.
- Must be able to join within 15 days
Responsibilities:
- Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping.
- Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction.
- Maintain customer interaction records and update information in the system / tool as required.
- Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources.
- Selling, cross-selling, and upselling products to drive additional revenue.
- Ensuring all agreed KPIs are delivered as per target and on-time.
- Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge.
- Attempt and pass the assigned periodic knowledge assessments.
- Provide inputs towards miss / change in SOPs and knowledge articles identified during their interaction.
- Handle customer escalated calls.
- Involved in adhoc client / process related activities, if needed.
Skills and Qualifications:
- Graduations and post-graduation
- Minimum 1 to 2 years of experience in BPO(M) – Customer Service domain for Retail fashion / e commerce domain is a must.
- BPO experience with selling experience is a must. (International experience will be preferred).
- Having an experience supporting Australian region customers is preferred.
- Excellent Written Communication and Language Skills.
- Ability to understand effectively and build rapport and display Empathy.
- Strong persuasion and negotiation skills.
- Consistently display strong knowledge of customer service domain and drive customer centricity.
- Willingness to work in shifts at short notice.
- Ability to maintain accurate records and manage multiple tasks simultaneously.
- Creative thinking and problem-solving skills.
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 11th & 12th April 2025
Time: 10.00 AM – 1.00 AM
Venue Details:
Infosys BPM Limited,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road,
Sarakki, 1st Phase JP Nagar,
Bengaluru, Karnataka–560078,
Landmark: Near Sindhoor Convention Centre
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
