Wednesday, May 7, 2025

Infosys Walk-in Drive for Freshers/Exp as Customer Support Associate Positions

Company Name: Infosys

More Jobs in Infosys
Infosys Walk-in Drive Details Here
Infosys Direct Job Interviews Details Here

Job Role: Customer Support Associate

Experience: 1 – 3 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Best In Industry

Job Description:

WORK FROM HOME JOBS
Data Entry Rs.3,00,000/- Lakhs Apply Here
Java Engineer Rs.18,00,000/- Lakhs Apply Here
React Developer Rs.4,00,000/- to 6,00,000/- Lakhs Apply Here
.Net Backend Developer Rs.18,00,000/- Lakhs Apply Here
React JS Developer Rs.10,00,000/- to 15,00,000/- Lakhs Apply Here
Test Engineer Rs.11,00,000/- Lakhs Apply Here
Developer Not Disclosed Apply Here
Engineer Rs.4,00,000/- to 6,00,000/- Lakhs Apply Here
Software Engineer Rs.3,50,000/- to 4,00,000/- Lakhs Apply Here
Graphic Designer Rs.2,40,000/- to 3,00,000/- Lakhs Apply Here

Mandatory Requirements:

  • Must have experience in Inbound Sales Customer Support
  • Must have experience in Blended process (Voice, Chat and Email)
  • Must have experience in Upselling and Cross Spelling Experience.
  • Must be able to work in Australian shift (2:30 AM – 11:30 AM)
  • Must be able to Work from Office
  • Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore.
  • Must be able to join within 15 days

Responsibilities:

  • Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping.
  • Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction.
  • Maintain customer interaction records and update information in the system / tool as required.
  • Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources.
  • Selling, cross-selling, and upselling products to drive additional revenue.
  • Ensuring all agreed KPIs are delivered as per target and on-time.
  • Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge.
  • Attempt and pass the assigned periodic knowledge assessments.
  • Provide inputs towards miss / change in SOPs and knowledge articles identified during their interaction.
  • Handle customer escalated calls.
  • Involved in adhoc client / process related activities, if needed.

Skills and Qualifications:

  • Graduations and post-graduation
  • Minimum 1 to 2 years of experience in BPO(M) – Customer Service domain for Retail fashion / e commerce domain is a must.
  • BPO experience with selling experience is a must. (International experience will be preferred).
  • Having an experience supporting Australian region customers is preferred.
  • Excellent Written Communication and Language Skills.
  • Ability to understand effectively and build rapport and display Empathy.
  • Strong persuasion and negotiation skills.
  • Consistently display strong knowledge of customer service domain and drive customer centricity.
  • Willingness to work in shifts at short notice.
  • Ability to maintain accurate records and manage multiple tasks simultaneously.
  • Creative thinking and problem-solving skills.

Documents to Carry:

  • Carry a print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 16th to 18th April 2025

Time: 10.00 AM – 1.00 AM

Venue Details:

Infosys BPM Hiring Center 785,
GROUND FLOOR, AXIS SAI JYOTI,
100 Feet Ring Road, 15th Cross Rd,
SARAKKI, 1st Phase, J. P. Nagar,
Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center

Bank Direct Openings:

HDFC Bank - Openings ICICI Bank - Openings Axis Bank - Openings

Walk-in Interviews:

TCS 10th May 2025 Details Here
Tech Mahindra 7th to 14th May 2025 Details Here
NTT Data 8th May 2025 Details Here
HCLTech 8th May 2025 Details Here
Infosys 9th May 2025 Details Here
TCS 10th May 2025 Details Here
IndusInd Bank 9th May 2025 Details Here
TATA AIA 6th to 13th May 2025 Details Here
Tech Mahindra 6th to 14th May 2025 Details Here
Globaldata 10th May 2025 Details Here
ICICI Bank 12th May 2025 Details Here
L&T 10th May 2025 Details Here
Tech Mahindra 10th May 2025 Details Here
Infosys 8th & 9th May 2025 Details Here
TCS 10th May 2025 Details Here
Bandhan Bank 8th & 9th May 2025 Details Here
Wipro 10th May 2025 Details Here
Infosys 10th May 2025 Details Here
Cogniznat 10th May 2025 Details Here
Genpact 7th May 2025 Details Here
Infosys 6th May 2025 Details Here
Sbicap Securities 6th to 9th May 2025 Details Here
IDFC First Bank 6th May 2025 Details Here
Cognizant 6th May 2025 Details Here
ICICI Lombard 6th to 9th May 2025 Details Here
HCLTech 6th to 7th May 2025 Details Here
TATA AIG 7th May 2025 Details Here
Sbi Securities 6th to 11th May 2025 Details Here
HDFC Bank 8th May 2025 Details Here
Adani Group 10th & 11th May 2025 Details Here
Sbicap Securities 6th May 2025 Details Here
Bajaj Capital 10th May 2025 Details Here
L&T 10th May 2025 Details Here
Sutherland 6th to 8th May 2025 Details Here
Matrimony 6th to 8th May 2025 Details Here
Tech Mahindra 6th to 8th May 2025 Details Here
HDB Financial Services 6th to 8th May 2025 Details Here
Omega Healthcard 6th to 10th May 2025 Details Here
RELATED ARTICLES

LEAVE A REPLY

Please enter your comment!
Please enter your name here

- Advertisment -

Most Popular

Recent Comments