Company Name: Infosys
Job Role: Customer Support Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best In Industry
Job Description:
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- Must have experience in Inbound Sales Customer Support
- Must have experience in Blended process (Voice, Chat and Email)
- Must have experience in Upselling and Cross Spelling Experience.
- Must be able to work in Australian shift (2:30 AM – 11:30 AM)
- Must be able to Work from Office
- Must be able to work from Bangalore location. Candidates from outstation must relocate to Bangalore.
- Must be able to join within 15 days
Responsibilities:
- Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping.
- Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction.
- Maintain customer interaction records and update information in the system / tool as required.
- Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources.
- Selling, cross-selling, and upselling products to drive additional revenue.
- Ensuring all agreed KPIs are delivered as per target and on-time.
- Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge.
- Attempt and pass the assigned periodic knowledge assessments.
- Provide inputs towards miss / change in SOPs and knowledge articles identified during their interaction.
- Handle customer escalated calls.
- Involved in adhoc client / process related activities, if needed.
Skills and Qualifications:
- Graduations and post-graduation
- Minimum 1 to 2 years of experience in BPO(M) – Customer Service domain for Retail fashion / e commerce domain is a must.
- BPO experience with selling experience is a must. (International experience will be preferred).
- Having an experience supporting Australian region customers is preferred.
- Excellent Written Communication and Language Skills.
- Ability to understand effectively and build rapport and display Empathy.
- Strong persuasion and negotiation skills.
- Consistently display strong knowledge of customer service domain and drive customer centricity.
- Willingness to work in shifts at short notice.
- Ability to maintain accurate records and manage multiple tasks simultaneously.
- Creative thinking and problem-solving skills.
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 2nd May 2025
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys Limited,
Plot No IIIG/2,P. S-New Town,
Kolkata -700135 (Hatisala).
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