Company Name: Infosys
Job Role: Process Executive
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Best in Industry
Job Description:
Key Responsibilities:
- Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
- Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
- Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
- Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies.
- Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
- Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
- Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
- System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
- Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience.
- Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support.
Qualifications:
- Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus.
- Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings.
- Technical Skills: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint).
- Communication Skills: Excellent verbal and written communication skills are essential.
- Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly.
- Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally.
- Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.
- Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.
Key Performance Indicators:
- Quality Scores: Maintain high-quality metrics and adherence to standards.
- Escalation Avoidance: Zero escalations resulting from work inaccuracies or delays.
- Customer Satisfaction: Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication.
Walk-in Details:
Walk-in Date: 19th Feb 2025
Time: 9.30 AM – 12.00 PM
Venue Details:
Infosys BPM Limited,
#785, Ground Floor Axis Sai Jyoti,
15th Cross 100 Feet Road, Sarakki,
1st Phase.J P Nagar,
Bengaluru,Karnataka 560078
Landmark: Near Sindhoor Convention Centre.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
