Company Name: Infosys
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Job Role: Technical Process Executive
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best In Industry
Job Description:
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Skills Needed:
- Excellent communication skills
- Troubleshoot and resolve technical issues promptly in Gaming process is mandatory
- International voice and chat technical experience
- Address billing-related inquiries, including payment processing, refunds, and subscription management
- Provide detailed information on subscription plans, game titles, and additional offerings.
- Guide users through troubleshooting steps and self-help resources.
- Aware of current role SLA and Metrics handled.
- Provide technical assistance to customers via voice or chat.
- Work from Office is mandatory, No option of hybrid and WFH.
- 24*7 Shifts are mandatory.
Register Here: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733
Responsibilities:
- Need to trouble shoot technical queries of Gaming and Billing related
- Address billing-related inquiries, including payment processing, refunds, and subscription management.
- Assist customers in setting up and configuring gaming device hardware and software.
Skills and Qualifications:
- Customer-Centric Attitude
- Passion for helping customers and resolving their issues
- Patience, empathy, and active listening skills
Technical Proficiency:
- Familiarity with gaming consoles, games, and services.
- Ability to troubleshoot common technical problems.
Communication Skills:
- Clear and concise verbal and written communication.
- Ability to explain technical concepts to non-technical users.
Problem-Solving Abilities:
- Analytical mindset to diagnose and resolve issues effectively.
- Adaptability to handle diverse customer scenarios.
Team Player:
- Collaborate with colleagues and cross-functional teams.
- Willingness to learn and stay updated on console related developments.
Documents to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 10th May 2025
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys STP- Office no 5,
6-963/2 Madhava Reddy colony, ISB road,
pin code- 500032, Gachibowli Hyderabad.
Building number – 4, 1st floor,
Aryabhata conference room
Landmark- Nearby ISB college.
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