Company Name: Infosys
Job Role: Technical Process Executive
Experience: 1 – 4 Years
Qualification: Any Graduates / Any Post Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
Must adhere to and non-negotiables:
- Talents should have graduation completion certificate and mark sheets for onboarding.
- Excellent in verbal and written communication
- Need to complete specific and dedicated training programs set by the client.
- Should be comfortable with 24*7, shifts
- Preferred Qualifications: Any Graduate
General knowledge & skills:
- Knowledge of Customer care operations in technical support
- Excellent verbal and written communications
- Strong decision making and analytical ability
Technical skills
- Exp. In handling and resolving technical issues related with O365, remote support, VPN, active directory, MS teams.
- Provide technical assistance to customers via Voice
- Troubleshoot and resolve technical issues promptly.
Roles and responsibilities
- Educate customers about the products, services, and features.
- Guide users through troubleshooting steps and self-help resources.
- Create and maintain support tickets for customer interactions
- Document all interactions accurately in the CRM system
- Ensure timely follow-up and resolution of open tickets
Walk-in Details:
Walk-in Date: 22nd November 2024
Time: 10.00 AM – 1.00 PM
Venue Details:
Infosys STP- Office no 5,6-963/2 Madhava Reddy colony,
ISB road, pin code- 500032,
Gachibowli Hyderabad. Building number – 4,
1st floor Aryabhata conference room,
Landmark- Nearby ISB college.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
