Company Name: Mphasis
Job Role: Customer Support Associate
Experience: 0 – 1 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Mangalore
Salary: Best in Industry
Job Description:
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Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within defined SLAs
- Record interaction using client system with proper classification
- Refer Knowledge base and perform task as per defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests
Technical Skills:
Graduate freshers with excellent communication skills
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Analytical skills
Please reach out to Renita Lasrado one you are inside office Premises. You can also share your updated resume to renita.lasrado1@mphasis.com
Walk-in Details:
Walk-in Date: 22nd to 25th April 2025
Time: 10.30 AM – 5.30 PM
Venue Details:
Ella, PL Compound,
Morgans gate, Jeppu Market Road,
Mangalore, Karnataka.
Hot Openings:
