Company Name: Mphasis
Job Role: Technical Support Engineer
Experience: 2 – 4 Years
Qualification: B.Sc, BCA, Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,50,000/- to Rs.4,50,000/-
Job Description:
• Strong communication skills.
• Proficiency in both English and Hindi.
• Background in PC support and experience in voice-based customer support.
Years of experience needed 2 to 4 YEARS.
Technical Skills:
- Bachelors degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience
- Excellent Hindi and English verbal communication skills
- Good computer hardware knowledge
- Effective Communication Skills/Clarity in communication
- Should have logical approach and problem-Solving ability
- Ability to comprehend the queries raised by the customers
- Display Customer centricity and empathy
- Multitasking and quick turnaround
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to use tools and telephony efficiently
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Walk-in Details:
Walk-in Date: 30th to 31st January 2025
Time: 9.30 AM – 5.30 PM
Venue Details:
Bagmane world Technology center WTC 4
4th Floor , A Block
Outer Ring road
Mahadevapura, Doddanekundi Village
Bangalore – 560048.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
