Company Name: Mphasis
Job Role: Technical Support Engineer
Experience: 2 – 4 Years
Qualification: B.Sc, BCA, Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,50,000/- to Rs.4,50,000/-
Job Description:
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• Strong communication skills.
• Proficiency in both English and Hindi.
• Background in PC support and experience in voice-based customer support.
Years of experience needed 2 to 4 YEARS.
Technical Skills:
- Bachelors degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience
- Excellent Hindi and English verbal communication skills
- Good computer hardware knowledge
- Effective Communication Skills/Clarity in communication
- Should have logical approach and problem-Solving ability
- Ability to comprehend the queries raised by the customers
- Display Customer centricity and empathy
- Multitasking and quick turnaround
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to use tools and telephony efficiently
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Walk-in Details:
Walk-in Date: 30th to 31st January 2025
Time: 9.30 AM – 5.30 PM
Venue Details:
Bagmane world Technology center WTC 4
4th Floor , A Block
Outer Ring road
Mahadevapura, Doddanekundi Village
Bangalore – 560048.
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