Mphasis Walkin Interviews for Technical Support Positions @Vocie Process

Mphasis Direct Walkin Interviews.The Candidates who are interested to get job in Mphasis can attend the interview. Selected candidates will be assigned as Technical Support Associate Positions in Pune Location. Check complete job description & Eligibility below before attending Mphasis Walkin Interviews. Also, attend the walkin as per the scheduled date and time.

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Mphasis Limited Walkin Interviews for Technical Support Associate Positions in Pune @Any Graduates

Company Name Mphasis Limited
Qualification Any Graduate
Experience 1 – 3 Years
Job Location Pune
Job Role Technical Support Associate
Employment Type Permanent Job, Full Time
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Salary

Not Disclosed by Recruiter

Industry BPO / Call Centre / ITES
Category Walkin

Company Profile : Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.

Job Description :

Respond to customer queries via inbound calls within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1, Level 2 & Level 3troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.

Mphasis Job Required Skills:

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  • Good Communication written & Verbal skills.
  • Qualification- Any Graduates.
  • Experience- 0 to2 years of Technical Support Voice Experience.
  • Shifts- 24*7.
  • 2 Rotational weekly offs.
  • 9 Hours Login ( With 1 Hour Break ).
  • Ability and willingness to learn.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities.
  • Must have great interpersonal skills and ability to perform under pressure.
  • Courteous with strong customer service orientation.

Walkin Date : 17th to 20th March 2020

Walkin Time : 11.00 AM to 4.00 PM

Walkin Address :

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014

Contact Person: HR Vasanti

Location Wise Walkin Interviews :

All India Bangalore Bhubaneshwar Chennai
Coimbatore Delhi Hyderabad Kolkata
Lucknow Mumbai Noida Pune

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