Company Name: NTT Data
Job Role: Voice Process Associate
Experience: 0 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
Job Description:
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- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
- High school diploma
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
Walk-in Details:
Walk-in Date: 8th May 2025
Time: 11.00 AM – 2.00 PM
Teams Login Details:
NTT Data services,
5th Block 4th Floor,
DLF IT park, Ramapuram,
Chennai.
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