Company Name: NTT Data
Job Role: Customer Service Associate
Experience: 1 – 2 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Chennai
Salary: Best in Industry
Job Description:
- Process Insurance Claims timely and qualitatively
- Meet & Exceed Production, Productivity and Quality goals
- Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities
- Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing
- Be a team player and work seamlessly with other team members on meeting customer goals
Requirements for this role include:
- Both Under Graduates and Post Graduates can apply.
- Excellent communication (verbal and written) and customer service skills.
- Able to work independently; strong analytic skills.
- Detail-oriented; ability to organize and multi-task.
- Ability to make decisions.
- Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
- Demonstrate strong reading comprehension and writing skills.
- Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
- Ability to work in a team environment.
- Handling different Reports – IGO/NIGO and Production/Quality.
- To be in a position to handle training for new hires
- Work together with the team to come up with process improvements
- Strictly monitor the performance of all team members and ensure to report in case of any defaulters.
- Encourage the team to exceed their assigned targets.
Requirements for this role include:
- Candidate should be flexible & support team during crisis period
- Should be confident, highly committed and result oriented
- Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
- Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers
- Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product
- Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home.
Preferences for this role include:
- 1-3 years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT.
- 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts
Walk-in Details:
Walk-in Date: 27th January 2025
Time: 11.30 AM – 2.30 PM
Venue Details:
NTT Data services,
5th Block 4th Floor,
DLF IT park, Ramapuram,
Chennai.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
