Company Name: Spicejet
Job Role: Executive / Sr Executive
Experience: 0 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram, Delhi / NCR
Salary: Best in Industry
Job Description:
- Ensure drafting, implementation and execution of CE departments internal guidelines, SOP, TAT, and quality policies.
- Drive the team to conduct root cause analysis of complaints and arrive at an optimal resolution
- Liaise with all concerned departments to support the design and/or implementation and share customer feedback/data analysis of customer complaints/Feedback.
- Lead the exercise to benchmarking of industry practices, trends, and insights
- Liaise with various concerned departments for complaint investigation and redressal.
- Support internal service delivery audit program.
- Ensure quality of emails, social media responses, accurate resolution of issues, Response TAT and maintenance of other SLAs
- Work towards improving processes and infuse technology adoption for higher effectiveness and productivity.
- Work effectively with Regulatory bodies to resolve customer issues.
- Liaise with other internal departments to manage escalations timely and effectively, including the management of resolutions within TAT. Investigate cases alongside various teams to take appropriate decisions
- Support the HR department in their efforts to conduct disciplinary inquiries, recruitment and on boarding of employees
- Contribute to and share feedback with relevant departments regarding new process/policies impacting customers.
- On board and train employees as per requirement. Oversee the buddy system to ensure adequate on the job training.
- Systematically allocate tasks, review performances (as per SpiceJets performance management policies). Nurture and develop talent by enabling team leaders/ members to focus on updating skills and technical know-how
- Build a culture of open communication, engagement and create an energized workplace
- Coach and develop Team Leaders on performance management, continuous learning through buddy system, handle discipline issues.
Required Skills : The ideal candidate should possess:
- Excellent communication skills (verbal & written).
- Good working knowledge of Ms. Office (excel, PowerPoint, word)
- Strong decision making and problem solving ability.
- Ability to work under pressure.
- Qualities of being -Organized, Disciplined and Result Oriented.
- Courtesy and professionalism to resolve customer issues
- Ability to bring about improvement in processes and procedures.
Walk-in Details:
Walk-in Date: 15th April 2025
Time: 10.00 AM – 12.00 AM
Venue Details:
SpiceJet Ltd,
Building No. 321,
Udyog Vihar Phase 4,
Gurugram -122016.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
