Sutherland is conducting a walk-in drive for Freshers/Exp as Customer Support Associate Positions in Mumbai, Thane, Navi Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Sutherland

Job Role: Customer Support Associate

Experience: 1 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Mumbai, Thane, Navi Mumbai

Salary: Rs.1,75,000/- to Rs.5,00,000/-

Job Description:

Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.

Key Responsibilities:

• Handle inbound voice calls and live chat support for international customers
• Provide end-to-end customer support, query resolution, and issue handling
• Perform upselling and cross-selling of products and services
• Meet CSAT, quality, sales, and productivity targets
• Ensure high standards of customer experience and compliance
• Accurately document interactions in CRM systems

Required Skills:

• International BPO Customer Service
• Inbound Voice Process
• Chat Support / Blended Process
• Sales, Upselling & Cross-Selling
• Customer Support Executive
• Customer Care / Customer Experience
• Excellent English Communication (Verbal & Written)
• North America Process / US Shift

Eligibility Criteria:

• 1 / 3 years experience in International BPO (Customer Service / Sales)
• Strong communication skills for both voice and chat processes
• Comfortable working in Night Shifts / US Shifts / North America Time Zone
• Male candidates from Indore, Kolkata, Delhi, Jaipur
• Immediate joiners preferred (Notice period buyout / relieving letter considered)

Salary & Benefits (Search-Optimized):

• CTC: Up to 5 LPA
• Retention Bonus: 50,000
• Free Accommodation Provided
• Travel Assistance Provided
• Stable role with a leading global BPO company

Industry & Functional Area:

• Industry: BPO / Call Center
• Functional Area: Customer Success, Customer Support, Sales Operations.

How to Apply:

Interested candidates can share their updated CV via WhatsApp or Call:
HR Name: Pournima
Contact Number: 9820190498

Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 10th to 21st Feb 2026

Time: 1.00 PM – 5.30 PM

Interview Address:

Sutherland Global Services,
5th Floor, Liberty Tower,
Reliable Plaza, Thane Belapur Road,
Airoli, Navi Mumbai, Maharashtra 400708.

Contact – HR Pournima ( 9820190498 )

About Sutherland:

Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.