Sutherland is conducting a walk-in drive for Freshers/Exp as Customer Support Associate Positions in Mumbai, Thane, Navi Mumbai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Sutherland
Job Role: Customer Support Associate
Experience: 1 – 3 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Mumbai, Thane, Navi Mumbai
Salary: Rs.1,75,000/- to Rs.5,00,000/-
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Job Description:
Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.
Key Responsibilities:
- Handle inbound voice calls and live chat support for international customers
- Provide end-to-end customer support, query resolution, and issue handling
- Perform upselling and cross-selling of products and services
- Meet CSAT, quality, sales, and productivity targets
- Ensure high standards of customer experience and compliance
- Accurately document interactions in CRM systems
Required Skills:
- International BPO Customer Service
- Inbound Voice Process
- Chat Support / Blended Process
- Sales, Upselling & Cross-Selling
- Customer Support Executive
- Customer Care / Customer Experience
- Excellent English Communication (Verbal & Written)
- North America Process / US Shift
Eligibility Criteria:
- 1 / 3 years experience in International BPO (Customer Service / Sales)
- Strong communication skills for both voice and chat processes
- Comfortable working in Night Shifts / US Shifts / North America Time Zone
- Male candidates from Indore, Kolkata, Delhi, Jaipur
- Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
- CTC: Up to 5 LPA
- Retention Bonus: 50,000
- Free Accommodation Provided
- Travel Assistance Provided
- Stable role with a leading global BPO company
Industry & Functional Area:
- Industry: BPO / Call Center
- Functional Area: Customer Success, Customer Support, Sales Operations.
How to Apply:
Interested candidates can share their updated CV via WhatsApp or Call:
HR Name: Pournima
Contact Number: 9820190498
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
Apply Mode: Walk-in
Walk-in Details:
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Walk-in Date: 10th to 21st Feb 2026
Time: 1.00 PM – 5.30 PM
Interview Address:
Sutherland Global Services,
5th Floor, Liberty Tower,
Reliable Plaza, Thane Belapur Road,
Airoli, Navi Mumbai, Maharashtra 400708.
Contact – HR Pournima ( 9820190498 )
About Sutherland:
Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.
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Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
