Company Name: Sutherland
Job Role: International Voice Process
Experience: 1 – 6 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Work From Home
Salary: Best in Industry
Job Description:
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- Bachelor’s degree with 1-6 years of experience in International Voice process or International AR Collections
- Understanding of Accounts Receivables process
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet the monthly productivity goals
- Reconcile complex accounts and have excellent attention to detail
- Prepare daily aging report
- Strategize the portfolio
- Fix the root cause and collect
- Work with internal and external stakeholders for better resolution
- Provide visibility to the leadership
WORK FROM HOME (Candidate should be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal or Mumbai only). Should be ready to relocate to Chennai when there is a business requirement.
International voice experience is a must.
Candidate Must have Very Good Communication Skills in English.
Walk-in Details:
Walk-in Date: 10th to 13th December 2024
Time: 10.30 AM – 5.00 PM
Venue Details:
Sutherland Global Services,
A1 Block, Ground Floor,
Gateway Office Parks, GST Road,
Perungalathur, Chennai.
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