Sutherland is conducting a walk-in drive for Freshers/Exp as Specialist Positions in Work From Home Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: Sutherland

Job Role: Specialist

Experience: 0 – 4 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Remote

Salary: Rs.3,00,000/- to Rs.3,50,000/-

Job Description:

• Review open accounts from the daily Ageing report
• Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
• Monitor customer payments activity to ensure receivables are collected in a timely manner
• Ensure timely escalation in case of non-payment or no response
• Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
• Identify issues attributing to account delinquency and discuss them with customers and escalate with client
• Assists with the cleanup of UC’s (unapplied credits), short paid invoices
• Send Dunning letter to customers to make the payment of delinquent accounts
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
• Update Daily/Weekly trackers and perform self-quality check
• Adherence to Control and Compliance
• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
• Follow and update the Standard Operating Procedure (SOP)
• Active participation in Learning & Developments

Perks:

• Work From Home
• Flexible environment
• Career growth and learning opportunities
• Exposure to international processes

If interested, please share your resume or reach out directly:
Email: Abinaya.Manoharan@Sutherlandglobal.com
Contact: 9791385843

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 25th Sept 2025

Time: 12.00 PM – 6.30 PM

Interview Address:

A1 Block,
Ground floor Shriram Gateway,
Perungulathur Chennai.

Contact – Abinaya Manoharan ( 9791385843 )

About Sutherland:

Sutherland is a global provider of digital transformation and business process services, specializing in delivering exceptional customer and employee experiences through the integration of human expertise and advanced technologies.