TATA Capital is conducting a walk-in drive for Freshers/Exp as Customer Service Officer Positions in Thane, Navi Mumbai, Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.

Company Name: TATA Capital

Job Role: Customer Service Officer

Experience: 1 – 3 Years

Qualification: Any Graduates

Job Type: Full Time

Job Location: Thane, Navi Mumbai, Mumbai

Salary: Rs.2,00,000/- to Rs.4,50,000/-

Job Description:

Skill Set Required

• Must have Good Communication skills – Verbal & Written
• Good listening skills and strong communication abilities
• Freshers with communication skills also can apply.
• Age should be 21-30 years only (Male & Female Both can apply)
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person
• Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).

Primary Responsibilities

• Handle inbound/outbound Video calls of the customers to complete the full Video-KYC
• Verify the details submitted by the customer and Documents submitted are matching
• Ensure KYC is completed by the right party applicant only
• Should maintain a good relationship with the customer throughout the Video-KYC process
• The persons appearance should be
• Arrange call backs in case the customer is busy and ensure the follow up is done on time
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
• Gather relevant information from customers as required and update it accurately
• To manage all daily tasks and duties related to the process with strict compliance to guidelines
• Preferred Experience- Previous experience in handling Complaints/Requests Management in NBFC/Bank

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 19th to 27th Aug 2025

Time: 9.30 AM – 5.30 PM

Interview Address:

TATA Capital Ltd,
I-Think Techno Campus Building,
“B” 4th Floor,
Zone-4 Off Pokhran Road No 2,
Thane West| Mumbai 400 607.

About Tata Capital:

Tata Capital Limited is an Indian financial and investment services company, based in Mumbai. It is a subsidiary of Tata Sons and has more than 700 branches across the country. The firm offers consumer loans, wealth management, commercial finance, and infrastructure finance, among others.