Company Name: TCS
Job Role: Customer Service
Experience: 1 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
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Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company’s values and standards.
Key Responsibilities:
- Respond to customer inquiries via phone, providing accurate and timely information
- Identify and resolve customer issues efficiently, ensuring first call resolution
- Maintain empathetic tone during all interactions
- Communicate with a neutral or UK specific accent to ensure clarity and understanding
- Record and update customer information accurately in the CRM
- Adhere to company protocols, policies & scripts while delivering personalised service
- Handle high call volumes and multitask effectively in a asst paced environment
- Escalate company issues to appropriate teams when necessary
- Provide feedback and suggestions to improve customer service processes
Preferred Skills & Qualifications:
- Prior experience in voice-based roles, preferably in the utility domain
- Excellent communication skills with a professional and empathetic approach
- Proficiency in handling customer queries and providing tailored resolutions
- Flexibility to work in UK shifts and adapt to a fast-paced environment
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
Step 1: Visit https://ibegin.tcs.com/iBegin/
Step 2: Click to login.
Step 3: Click New user (Register with us).
Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
Step 6: You will receive the EP ID on your personal e-mail ID.
Walk-in Details:
Walk-in Date: 10th April 2025
Time: 10.00 AM to 12.00 PM
Venue Location:
Tata Consultancy Services,
Gitanjali Park Plot-II/F/3 Action Area -II,
Gitanjali Rd, International Financial Hub(CBD),
Newtown, Kolkata, West Bengal 700156, India.
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