Company Name: TCS
Job Role: Customer Service
Experience: 1 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company’s values and standards.
Key Responsibilities:
- Respond to customer inquiries via phone, providing accurate and timely information
- Identify and resolve customer issues efficiently, ensuring first call resolution
- Maintain empathetic tone during all interactions
- Communicate with a neutral or UK specific accent to ensure clarity and understanding
- Record and update customer information accurately in the CRM
- Adhere to company protocols, policies & scripts while delivering personalised service
- Handle high call volumes and multitask effectively in a asst paced environment
- Escalate company issues to appropriate teams when necessary
- Provide feedback and suggestions to improve customer service processes
Preferred Skills & Qualifications:
- Prior experience in voice-based roles, preferably in the utility domain
- Excellent communication skills with a professional and empathetic approach
- Proficiency in handling customer queries and providing tailored resolutions
- Flexibility to work in UK shifts and adapt to a fast-paced environment
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
Step 1: Visit https://ibegin.tcs.com/iBegin/
Step 2: Click to login.
Step 3: Click New user (Register with us).
Step 4: Select “BPO” in areas of interest and complete the registration (Fill the details).
Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
Step 6: You will receive the EP ID on your personal e-mail ID.
Walk-in Details:
Walk-in Date: 10th April 2025
Time: 10.00 AM to 12.00 PM
Venue Location:
Tata Consultancy Services,
Gitanjali Park Plot-II/F/3 Action Area -II,
Gitanjali Rd, International Financial Hub(CBD),
Newtown, Kolkata, West Bengal 700156, India.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
