Company Name: Tech Mahindra
Job Role: Customer Support Associate
Experience: 0 – 2 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,50,000/- to Rs.3,00,000/-
Job Description:
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- Handling the calls with good communication skills professionally. Can speak fluently in English+ Hindi language.
- Languages required: (English+ Hindi)
- Patient centric and Excellent interpersonal and communication skills
- Knowledge of medical terminology is a plus
- Ability to apply knowledge of CC procedures and carry out tasks accordingly.
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Should take initiatives & be flexible for the changes.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification
Required skills and qualifications:
- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Interested Candidates can share the resume through mail
athmakuru.vishnu@techmahindra.com or Call @ 8309338296 Vishnu.
Walk-in Details:
Walk-in Date: 10th to 18th January 2025
Time: 10.00 AM – 6.00 PM
Venue Details:
Tech Mahindra LTD.,
Panjagutta, Hyderabad.
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