Company Name: Tech Mahindra
Job Role: Customer Support Associate
Experience: 0 – 1 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
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- Provide exceptional customer support through calls to resolve customer queries and concerns.
- Handle domestic voice process activities such as answering customer inquiries, addressing issues, and providing solutions.
- Work closely with internal teams to ensure seamless resolution of complex issues.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets set by the company for quality metrics like AHT, Shrinkage, Attrition etc.
Desired Candidate Profile
- 0-1 year of experience in BPO industry (customer support) preferred but not mandatory.
- Excellent communication skills in English language required; ability to work effectively in a fast-paced environment.
- Ability to adapt quickly to new processes and technologies; strong problem-solving skills essential.
Benefits
- Competitive salary and performance incentives
- Paid training and career growth opportunities
- Dynamic and inclusive work environment
- PF and ESIC
- Cab Facilities during odd hours.
Walk-in Details:
Walk-in Date: 8th to 16th April 2025
Time: 10.30 AM – 4.00 PM
Venue Details:
Tech Mahindra,
Tower-B, 3rd Floor, DLF 2,
Rajarhat, Newtown, Kolkata-700156
Landmark- Oppsosite of Gitanjali TCS.
Hot Openings:
