Company Name: Tech Mahindra
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Job Role: Technical Support Associate
Experience: 1 – 6 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Noida, Delhi / NCR
Salary: Rs.4,00,000/- to Rs.7,50,000/-
Job Description:
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- Interacting with customers who are contacting customer support for assistance via phone
- Collecting and verifying information provided from the contact to accurately and quickly deliver solutions that restore service
- Identifying correct knowledgebase solutions to use in performing necessary steps to deliver solutions that restore service to specific applications
- Working within a service management application to provide case\incident logs for restoration rate accountability and process adherence
- Escalating unresolved issues to the next level of support when required by process
- Adhering to Priority service levels and assigning these appropriately for the described issue using provided support processes
- Engage with first level support contacts from internal/external UPS end-users
- Communicate resolution to software/hardware errors & malfunctions
- Provide feedback on procedures
- Troubleshoot/dispatch basic hardware issues
- Probe, isolate, and troubleshoot supported application problems
- Handle general ID resets, email issues, Internet Explorer issues
- Responsible for meeting established individual and team performance targets include
- Average Speed of Answer, service level, resolution, productivity and quality standards
- Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers
- Adhere to established attendance and punctuality guidelines
- Support first line TSRs in more complicated tasks
- Create new know-how solutions based one fixed issue
- Providing mentorship and training to new TSRs
- Cloud Application support related to internet browsers
- Ability to understand and troubleshoot hardware and software issues remotely through screen sharing software
- Ability to identify, adapt, and apply approaches in problem solving
- Overall cursory understanding of ecommerce web sites and APIs
- Good communication skills, and with good written and oral English.
- Experience working in a customer-centric environment
- IT service desk relevant experience, and knowledge of computer/Printer/Apple devices Maintenance.
Walk-in Details:
Walk-in Date: 21st to 30th April 2025
Time: 11.30 AM – 2.00 PM
Venue Details:
Tech Mahindra Ltd,
Embassy galaxy Business Park ground,
Tower D A-44 & 45, Sushil Marg,
Block A, Industrial area,
Sector – 62, Noida -201309.
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