Company Name: Tech Mahindra
| Tech Mahindra Interviews | Details Here |
| Tech Mahindra Walk-in Drive | Details Here |
| Tech Mahindra Jobs | Details Here |
Job Role: Technical Support Associate
Experience: 1 – 6 Years
Qualification: 12th, Any Graduate
Job Type: Full Time
Job Location: Noida, Delhi / NCR
Salary: Rs.4,00,000/- to Rs.7,50,000/-
Job Description:
- Interacting with customers who are contacting customer support for assistance via phone
- Collecting and verifying information provided from the contact to accurately and quickly deliver solutions that restore service
- Identifying correct knowledgebase solutions to use in performing necessary steps to deliver solutions that restore service to specific applications
- Working within a service management application to provide case\incident logs for restoration rate accountability and process adherence
- Escalating unresolved issues to the next level of support when required by process
- Adhering to Priority service levels and assigning these appropriately for the described issue using provided support processes
- Engage with first level support contacts from internal/external UPS end-users
- Communicate resolution to software/hardware errors & malfunctions
- Provide feedback on procedures
- Troubleshoot/dispatch basic hardware issues
- Probe, isolate, and troubleshoot supported application problems
- Handle general ID resets, email issues, Internet Explorer issues
- Responsible for meeting established individual and team performance targets include
- Average Speed of Answer, service level, resolution, productivity and quality standards
- Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers
- Adhere to established attendance and punctuality guidelines
- Support first line TSRs in more complicated tasks
- Create new know-how solutions based one fixed issue
- Providing mentorship and training to new TSRs
- Cloud Application support related to internet browsers
- Ability to understand and troubleshoot hardware and software issues remotely through screen sharing software
- Ability to identify, adapt, and apply approaches in problem solving
- Overall cursory understanding of ecommerce web sites and APIs
- Good communication skills, and with good written and oral English.
- Experience working in a customer-centric environment
- IT service desk relevant experience, and knowledge of computer/Printer/Apple devices Maintenance.
Walk-in Details:
Walk-in Date: 21st to 30th April 2025
Time: 11.30 AM – 2.00 PM
Venue Details:
Tech Mahindra Ltd,
Embassy galaxy Business Park ground,
Tower D A-44 & 45, Sushil Marg,
Block A, Industrial area,
Sector – 62, Noida -201309.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
