Company Name: Tech Mahindra
Job Role: Customer Support Associate
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Ahmedabad
Salary: Rs.1,75,000/- to Rs.2,25,000/-
Job Description:
- Handle phone calls with customer queries and provide resolution to end users on Ecommerce issues
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Resolve issues/queries from customers in a timely manner
- Look for opportunities to reduce dispatch/returns
- Complete 9 hours of staffed time on all rostered days
- Rotational Shift & Rotational week off (6 Days working) 24/7 Working environment
- CAB: One Way CAB only at Night Shift
- Experience: Freshers & Experienced both can apply
- ED Qualification: 12th Pass Minimum (No Pursuing candidate)
- Language proficiency required: Excellent Communication Skills in ENGLISH & HINDI
Walk-in Details:
Walk-in Date: 2nd to 6th January 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Tech Mahindra – Stratum @ Venus Grounds,
Jhansi Ki Rani, Surendra Mangaldas road,
Satellite Rd, Nehru Nagar,
Ahmedabad, Gujarat 380015.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
