Company Name: Tech Mahindra
Job Role: Customer Support Associate
Experience: 0 – 1 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Ahmedabad
Salary: Rs.1,75,000/- to Rs.2,25,000/-
Job Description:
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- Handle phone calls with customer queries and provide resolution to end users on Ecommerce issues
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Resolve issues/queries from customers in a timely manner
- Look for opportunities to reduce dispatch/returns
- Complete 9 hours of staffed time on all rostered days
- Rotational Shift & Rotational week off (6 Days working) 24/7 Working environment
- CAB: One Way CAB only at Night Shift
- Experience: Freshers & Experienced both can apply
- ED Qualification: 12th Pass Minimum (No Pursuing candidate)
- Language proficiency required: Excellent Communication Skills in ENGLISH & HINDI
Walk-in Details:
Walk-in Date: 2nd to 6th January 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Tech Mahindra – Stratum @ Venus Grounds,
Jhansi Ki Rani, Surendra Mangaldas road,
Satellite Rd, Nehru Nagar,
Ahmedabad, Gujarat 380015.
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