Tech Mahindra Business Services Interviews. The Candidates who are interested to get job in Tech Mahindra can attend the interview. Selected candidates will be assigned as RTA Positions in Mumbai Location. Check complete job description & Eligibility below before attending Tech Mahindra Walkin Interviews. Also, attend the walkin as per the scheduled date and time.
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Job Details – Tech Mahindra Walkin Interviews
|Company Name||Tech Mahindra Business Services|
|Employment Type||Permanent Job, Full Time|
|Functional Area||ITES, BPO, KPO, LPO, Customer Service, Operations|
|Industry||BPO / Call Centre / ITES|
Job Description :
Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level. Will be responsible for various reporting done by the RT team. Shrinkage management and hours delivery against scheduled hours and disaster management.
Analytical mindset with the ability to pay attention to details
MS Office / Erlang C
Impact and Influence
Recognizing likely causes and likely consequences
Using appropriate analytical tool/s and makes a rational, rather than emotional decision
Working to meet goals set by superior or by self
Making cost – benefit analysis
Prioritizing & Anticipating issues
Uses Facts and figures
Bias for action
Ability to amend
Focus on customer needs
Understanding consequence of external stimulants
Optimum utilization of Resources.
Improve Staffing Efficiency.
Drives efficiencies & Operations performance Metrics
Break Management & staffing accountability
Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
Effective delivery of planned shrinkages.
Providing unplanned shrinkages on a real time basis depending on the availability, without a loss to agreed
Service Levels at the close of day or as defined
Reporting of necessary data & observations on a real time basis.
Scheduled vs delivered hours.
Walkin Date : 8th – 10th Jan 2020
Walkin Time : 12.00 PM onwards
Walkin Address :
Tech Mahindra Business Services,
Spectrum Towers, ground floor,
B wing, mindspace,
Shrutika Ghadshi ( 8879701593 )
Company Profile : Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associate/Senior Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
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