Tech Mahindra Walkin Interviews for Freshers as Service Desk – Support Analysts

Tech Mahindra Walkin Interviews. The Candidates who are interested to get job in Tech Mahindra can attend the interview. Selected candidates will be assigned as Service Desk,L1 Support Analyst Positions in Bangalore Location. Check complete job description & Eligibility below before attending Tech Mahindra Walkin Interviews. Also, attend the walkin as per the scheduled date and time.

Also Check : Frequently Asked Interview Questions

Tech Mahindra Walkin Interviews for Service Desk,L1 Support Analyst Positions in Bangalore @Walkin Drive

Company Profile : Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associate/Senior Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.

Job Description :

Job Title: Service Desk or L1 Support Analyst

Experience:2.0 – 4.0 years

Qualification: Any Graduate/ Post Graduate / BE

Joining: Immediate / 15 Days .

Location: Bangalore

NOTE: PLEASE CALL TO SCHEDULE TELEPHONIC INTERVIEWS

Requirements

• Microsoft Outlook, AD, Win server, Windows OS , Networking concepts , PC hardware components. Router, Switches, Servers, Circuites, Network Troubleshooting, Hardware and Software Troubleshooting.
• Candidate should have experience or clear understanding in Basic Hardware
• Troubleshooting of PCs, MS Office/office 365 applications.
• English communication skills
• A clear understanding of incident management process
• It would be advantage if candidate possess basic ITIL framework knowledge.

Key AcCountabilities

• Respond to incident calls and emails from users on desktop issues, hardware, application related issues and queries.
• Ask targeted questions to quickly understand the root of the problem.
• Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with ITServices standards.
• Provide level 1 & 2 remote troubleshooting support.
• Document all reported incidents – identify trends to assist in future problem resolution
  Ensure all issues are properly logged.
• Escalate unresolved cases to relevant support team.
• Refer to Knowledge base resources to provide accurate solutions
• Prioritize and manage several open issues at one time
• Follow up with users to ensure successful closure of reported issues
• Generate, track, and close trouble tickets
• Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
• Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.

Experience Required

At least 1-2 years in IT Service Desk/ Tech support / ITES environment desirable or similar profile from an International voice process( Min 1 Year).

Knowledge & Skills

• Fluent in English verbal and Nonverbal
• Excellent telephone skills
• Customer focused
• Ability to multi-task and prioritize workload
• Ability to adapt to continuously changing procedures and environment
• Ready to work 24/7 , Rotation Shifts / Weekly Off
• Team player with strong interpersonal skills

Apply Mode : Walkin

Walkin Date : 24th to 7th March 2020

Walkin Time : 10.00 AM onwards

Walkin Address : 

Human Resources | Recruitment Tech Mahindra Limited,
ITC-4, GF, Bwing, Abdul Kalam Building,
Electronic City Phase 2, Bangalore 560100.

Contact Person : Sandeep / Suhas : 080-71355000 Ext. 857655 or 99162 49535