Company Name: TELUS International
Job Role: Customer Success Associate
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Noida, Delhi / NCR
Salary: Rs.3,45,000/-
Job Description:
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Roles & Responsibilities:
- Performing inbound calls from wire transfer customers and agents.
- Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Required Candidate Profile:
- Educational Qualification: Any Graduate
- Work Experience : Minimum 6 months of experience in BFSI domain(International BPO Voice Only)
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
Perks and Benefits:
- Salary Range- Upto 3.45LPA.
- Medicare Facility(free online consultation with Doc)
- Working Model : 24*7 (work from Office)
- Location : Noida Sector 135
- Free pick up and drop facility will be provided within 35 Kms range.
Walk-in Details:
Walk-in Date: 18th to 20th December 2024
Time: 12.00 PM – 4.00 PM
Venue Details:
Telus International,
UG Floor, Tower 6,
Sector-135,
Noida ,UP-201304.
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