Company Name: TELUS International
Job Role: Customer Success Associate
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Noida, Delhi / NCR
Salary: Rs.3,45,000/-
Job Description:
Roles & Responsibilities:
- Performing inbound calls from wire transfer customers and agents.
- Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Required Candidate Profile:
- Educational Qualification: Any Graduate
- Work Experience : Minimum 6 months of experience in BFSI domain(International BPO Voice Only)
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
Perks and Benefits:
- Salary Range- Upto 3.45LPA.
- Medicare Facility(free online consultation with Doc)
- Working Model : 24*7 (work from Office)
- Location : Noida Sector 135
- Free pick up and drop facility will be provided within 35 Kms range.
Walk-in Details:
Walk-in Date: 18th to 20th December 2024
Time: 12.00 PM – 4.00 PM
Venue Details:
Telus International,
UG Floor, Tower 6,
Sector-135,
Noida ,UP-201304.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
