Company Name: Walmart
Job Role: Resolution Specialist (Customer Support)
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,50,000/- to Rs.7,00,000/-
Job Description:
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- 10 months 3 Years of relevant customer service experience
- Excellent written and verbal communication skills with the ability to effectively articulate information to customers
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience .
The Requirements:
- In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Strong active listening skills to understand customer needs and provide appropriate solutions
- Utilize various software systems and tools to accurately document and track customer interaction
- Ability to multitask and navigate through multiple software systems simultaneously
- Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
- Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
- Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
- Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
- Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word, Excel)
- Proficient in using soft phones (good to have)
- Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
- Weekly Off will be provided inline with company policy
- Should be able to work during public holidays as per business needs
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
Walk-in Details:
Walk-in Date: 11th January 2025
Time: 9.00 AM – 12.00 PM
Interview Address:
Walmart Global Technology Services India Pvt. Ltd,
Pardhanani Wilshire 2(PW2) Building,
Ground Floor ,WMMV+7QR, Cessna business park,
Kaverappa Layout, Kadubeesanahalli,
Bengaluru, Karnataka.
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