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Walmart Walk-in Drive – Career Job Interviews for Freshers/Exp in Walmart – Fresher Jobs

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Company Name: Walmart

Job Role: Resolution Specialist (Customer Support)

Experience: 1 – 4 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Bangalore

Salary: Rs.3,50,000/- to Rs.7,00,000/-

Job Description:

  • 10 months 3 Years of relevant customer service experience
  • Excellent written and verbal communication skills with the ability to effectively articulate information to customers
  • Able to interact professionally with customers.
  • Ability to manage multiple tasks simultaneously.
  • Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience .

The Requirements:

  • In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
  • Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
  • Strong active listening skills to understand customer needs and provide appropriate solutions
  • Utilize various software systems and tools to accurately document and track customer interaction
  • Ability to multitask and navigate through multiple software systems simultaneously
  • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
  • Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
  • Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
  • Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
  • Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
  • Must type a minimum of 25 WPM
  • Proficient with Microsoft Office programs (Outlook, Word, Excel)
  • Proficient in using soft phones (good to have)
  • Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
  • Weekly Off will be provided inline with company policy
  • Should be able to work during public holidays as per business needs
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
  • Any graduation

Walk-in Details:

Walk-in Date: 11th January 2025

Time: 9.00 AM – 12.00 PM

Interview Address:

Walmart Global Technology Services India Pvt. Ltd,
Pardhanani Wilshire 2(PW2) Building,
Ground Floor ,WMMV+7QR, Cessna business park,
Kaverappa Layout, Kadubeesanahalli,
Bengaluru, Karnataka.

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