Wipro Hiring Freshers/Exp as Engineer Positions – Wipro Career Jobs

Company Name: Wipro

Job Role: System Engineer, System Support Administrator

Experience: No Prior Exp Required

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad, Mangalore

Salary: Best in Industry

Job Description (System Engineer):

Responsibilities of the Candidate:

• Design and develop IT infrastructure, networks, and system architecture.
• Install, configure, and manage servers, databases, and cloud systems.
• Ensure scalability, security, and efficiency of system operations.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime.
• Perform regular software updates, patches, and security fixes.
• Manage user accounts, access controls, and authentication mechanisms.

Requirements:

• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support the user,

Job Description (System Support Administrator ):

Responsibilities of the Candidate:

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.