Company Name: Wipro
Job Role: Customer Service Representative
Experience: 0 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Gurugram
Salary: Not Disclosed
Job Description:
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We are looking for Voice Process – Inbound (International) who has prior experience in international UK voice process. Freshers are also welcome with good communication skills
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
Note: Interested candidates can share their profile directly at yatharth.srivastava1@wipro.com with subject line ” Application for CSR – UK Voice Process”
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 24th May 2025
Time: 11.30 AM to 2.00 PM
Venue Location:
Wipro,
Tower 2, Candor Techspace,
Sector 48, Gurgaon 122001.
Hot Openings:
