Company Name: Wipro
Job Role: Technical Support Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,00,000/- to Rs.3,25,000/-
Job Description:
Roles and Responsibilities:
Key Responsibilities:
- Identify, Assist and resolving basic technical issues.
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
Requirements:
- Strong english communication and interpersonal skills.
- Patience and problem-solving attitude.
- Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory.
- International customer calling experience will be an added advantage.
- Immediate joiners/ 10days NP.
Required Document’s:
Please carry below document’s without fail.
- Updated Resume
- Govt Proof
- Experience documents ( offer letter, payslips, experience letter)
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 17th May 2025
Time: 9.00 AM to 12.00 PM
Venue Location:
Wipro Gachibowli Campus,
Gate no-1 ( Vendor gate ),
ISB Rd, Nanakaramguda,
Wipro Circle, Hyderabad, Telangana, 500032.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
