Company Name: Wipro
Job Role: Technical Support Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.2,00,000/- to Rs.3,25,000/-
Job Description:
Roles and Responsibilities:
Key Responsibilities:
- Identify, Assist and resolving basic technical issues.
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
Requirements:
- Strong english communication and interpersonal skills.
- Patience and problem-solving attitude.
- Prior experience in customer service (Voice, Semi Voice, Blended) is mandatory.
- International customer calling experience will be an added advantage.
- Immediate joiners/ 10days NP.
Required Document’s:
Please carry below document’s without fail.
- Updated Resume
- Govt Proof
- Experience documents ( offer letter, payslips, experience letter)
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 17th May 2025
Time: 9.00 AM to 12.00 PM
Venue Location:
Wipro Gachibowli Campus,
Gate no-1 ( Vendor gate ),
ISB Rd, Nanakaramguda,
Wipro Circle, Hyderabad, Telangana, 500032.
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