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HCL Walk-in Interviews for Freshers – Career Interviews for Freshers in HCL Multiple Locations

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Company Name: HCLTech

Job Role: Customer Service Executive

Experience: 0 Years

Qualification: Graduation Not Required

Job Type: Full Time

Job Location: Noida, Ghaziabad, Greater Noida

Salary: Best in Industry

Job Description:

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.

Qualification criteria:

  • Excellent communication skills – both verbal and written – with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in UK/US Inbound calling preferably in Banking domain

Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security – proprietary data of customers

Walk-in Details:

Walk-in Date: 28th to 29th November 2024

Time: 11.00 AM – 4.00 PM

Venue Details:

HCL Technologies
A- 8 & 9, Sector 60,
Noida, Uttar Pradesh 201301.

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