Thomson Reuters is conducting a walk-in drive for Freshers/Exp as Associate Positions in Hyderabad Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Company Name: Thomson Reuters
Job Role: Associate
Experience: 1 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.3,50,000 to Rs.4,50,000/-
Job Description:
This role has great influence on customer satisfaction. Handles customer inquiries via phone, email, or chat regarding technical issues with software, hardware, online, or electronic products. This includes maintaining a clear and active focus on inquiry resolution and ensuring all necessary actions are taken to resolve customer concerns. Service is to be provided in a professional and courteous manner.
About the Role:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customer inquiries relating to technical issues with software, online, or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and proactively follow up with customers on status updates or resolutions where needed.
- Follow appropriate procedures to respond to issues, resolving as many queries as possible on the first contact.
- Deliver excellent customer handling experience at all times.
About You:
- Excellent English proficiency both written and verbal communication.
- Minimum of 1 year of customer-facing experience in a technical support or Customer support or similar role.
- International Calling experience is mandatory requirement.
- Strong problem-solving skills with attention to detail.
- Ability to work effectively in a fast-paced, high-volume environment.
- Added advantage: Hands-on experience with CRM or Telephony tools such as Salesforce, Genesys, or any equivalent platform is highly desirable.
Work Schedule & Availability:
- Candidates must be flexible to support a 24/7 operations model.
- Willingness to work overtime as per business requirements.
- Open to rotational week-offs based on business needs.
- This is a contract role for 6-Months. Please apply only if you are interested to work on Contract Basis
Walk-in Details:
Walk-in Date: 25th April 2026
Time: 8.30 AM – 9.30 AM
Venue Details:
Thomson Reuters International Services Private Limited,
14th floor, Building # 11,
Raheja Mindspace IT park,
Madhapur Hyderabad – 500081.
Contact – Gauri & Sunita
About Thomson Reuters:
Thomson Reuters is a global leader in trusted information, technology, and solutions that professionals rely on to make confident decisions in complex environments.
The Customer Service & Support Business Unit is at the heart of our customer experience, ensuring clients receive timely, accurate, and highquality technical support across our digital products and platforms.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
