Job description
Job Opening: Customer Support Associate (Voice Process Hindi & English)
We are currently hiring for our Voice Process (Hindi + English) with 100% Work From Home.
Designation
Customer Support Associate
Job Role
Resolve customer queries via voice calls
Job Details
Contractual role until 31st October
Fixed salary
Eligibility Criteria
Minimum education: Higher Secondary (12th Pass)
Minimum 6 months of BPO experience (with documents)
Freshers are also welcome
Work Details
Work timing: 247 rotational shifts
5 working days with 2 rotational weekly offs
Maximum age limit: 40 years
Skills Required
Excellent verbal communication skills in English and Hindi
No major MTI (Mother Tongue Influence) for voice process
Interview Process
HR Round (Video Call; E-Aadhaar mandatory for WFH)
Typing Test (Minimum 25 WPM / 90% accuracy)
Final round (Google Meet; selfie with Aadhaar is mandatory)
Compensation
Experienced Candidates: 1,90,000 TCTC (Minimum 6 months experience required)
Freshers: 1,68,000 TCTC
System Requirements
OS: Windows 10 or 11
RAM: 8 GB or above
Processor: Core i5, Gen 5 or above , Ryzen 5 or above
Internet: Minimum 20 Mbps connection (Upload/ Download)
Power backup
Noise-cancelling USB headset
Documents Required
Aadhaar Card (with complete Date of Birth) Mandatory
E-Aadhaar Mandatory
PAN Card Mandatory
Educational documents (10th & 12th mark sheets)
For experienced candidates:
Experience Letter
Offer Letter
Last 3 months payslips
Interested candidates can share their resume to this email [DD00705216@techmahindra.com].
For call , candidates can reach out to this number Diptajit Dey (8240907131)
Role: Customer Service
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
BPOCustomer SupportVoice Process
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
