Job description
Skill: Inbound Sales Representative Associate – (Voice Process -International Process)
Education: Any Graduation / HSC Passed with 1 Year exp can apply
Experience: 1 to 7 years
Work Location: Mumbai, (Vikhroli-MDC2)
Shift timings: UK / US- Night Shift -(24*7) (Rotational week Off)
Work Mode: Work from Office
Role overview-The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.
What are we looking for?
Associate-level experience in customer service, inbound sales, or business support roles (B2B experience preferred).
Experience handling inbound calls in a contact centre or similar environment is advantageous.
Familiarity with CRM systems and call handling platforms is beneficial.
Excellent verbal communication skills with a professional and confident phone manner.
Strong customer service orientation with the ability to build rapport with business customers.
Commercial awareness and ability to identify sales and retention opportunities.
Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
High attention to detail and accuracy when updating customer records.
Resilience and ability to perform in a target-driven, fast-paced environment.
Roles and Responsibilities:
Manage inbound voice calls from business customers, addressing a wide range of enquiries.
Provide support across key areas, including:
Billing and payment enquiries
Product and service support
Handset and device assistance
Retail-related queries
Diagnose and resolve customer issues efficiently, ensuring minimal disruption to business operations.
Identify and act on upselling and cross-selling opportunities to drive additional revenue.
Promote relevant products, services, and solutions aligned with customer business needs.
Maintain accurate and detailed records of all customer interactions within CRM systems.
Benefits :Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
We look forward to welcome you to the Accenture family!
Role: Customer Retention – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Voice Process, Freshers, International Voice Process
Inbound Process, Inbound Customer Service, Inbound Calls, BPO Voice, Outbound Process, Voice Support, US Process, Inbound Voice Process, International BPOUK Process, International Calling
Time and Venue
18th September , 11.00 AM – 4.00 PM
Address: Accenture Office -Gate No:-3 MDC2B, Ground Floor, Godrej Boyce Complex, Off Lbs Marg, Vikhroli (West), L. B. S. Marg, Vikhroli (W), Mumbai, Maharashtra 400079.
Contact – Azlifa Mulla
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
