Job description
WalkIn Drive | International Customer Support (Voice Process)
Bengaluru | Infosys BPM
Launch Your Career with a Global Leader!
Infosys BPM is hiring Voice Process Professionals for International Customer Support. If youre passionate about customer interaction, have strong communication skills, and are ready to work with global clientsthis opportunity is for you!
Role Overview
Role: International Customer Support Voice Process
Mode: 100% Work from Office
Shifts: Night Shifts | Rotational Week Offs
Type: FullTime
Experience: 1 – 5 years
Qualification: Any FullTime Graduate (15 years of education)
Mandatory Requirements
International Voice Support experience
Excellent English communication skills (Speak / Read / Write)
Strong customer handling abilities
Willingness to work night shifts
Ready for WFO Bengaluru location
What Youll Do
Handle international customer interactions via voice support
Resolve queries with empathy and professionalism
Build customer rapport through active listening
Deliver solutions by navigating internal systems
Adapt quickly to tools, technologies, and evolving processes
Skill Set Were Looking For
General Skills:
Strong communication & soft skills
Customercentric & empathetic approach
Professional call handling
Technical Skills:
Understanding of basic processes & workflows
Quick learner, techsavvy, and adaptable
If this sounds like you, don’t miss this opportunity!
REFER YOUR FRIENDS & COLLEAGUES
Know someone in Presales or Telesales looking for a breakthrough opportunity
Tag them, share this post, and bring them along to the walk-in drive!
Mass Hiring | Immediate Interviews | Spot Evaluations
BE INTERVIEW READY!
Carry Your Resume. Carry Your ID. Carry Your Ambition.
WALK-IN DETAILS
Date:24th September 2026
Time: 10:00 AM – 01:00 PM
Venue: IIPM Infosys Phase 2, Gate No. 1 No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru 560100
Landmark: Sunik Industries.
REGISTRATION PROCESS:
The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be Considered for the next round of interview).
Candidate ID Registration process:
STEP 1: https://career.infosys.com/joblist
STEP 2: Click on “Register” and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.
SHL Test (AMCAT ID) Registration process:
This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).
STEP 1:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfNEg4MTc4SmkxNmVIaTdmZmQlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
(Please copy this link, paste it into your Google search bar, and click on the result.)
STEP 2:
Click on “Start New Test” and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.
STEP 3:
Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).
NOTE:
During registration, please do fill all the mandate details in the column which are star marks
Interview Mode: Walk-in
Attempt all questions in the SHL Assessment app, as there is no negative marking.
The assessment is proctored, so choose a quiet environment.
Use a headset or headphones are for clear communication.
Assessment cleared candidates will be processed further ahead for Ops round
Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
Once you’ve finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.
Regards,
Infosys BPM Recruitment team
Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Customer Support, International Voice, Voice Support
Customer Service, Contact Center Operations, Voice Process, International Voice Process
Time and Venue
24 September , 10.00 AM – 1.00 PM
Venue: IIPM Infosys Phase 2, Gate No. 1 No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru 560100 Landmark: Sunik Industries.
Contact – Thulasi
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
