Job description
Role & responsibilities
Resolve customer queries, requests, and complaints (QRCs) related to Trading and Demat Accounts, including Equity, Derivatives (Futures & Options), Mutual Funds, Currency, and Commodities.
Handle customer and branch interactions through calls, emails, and chat support channels.
Review customer account status and address account maintenance-related queries.
Create and maintain knowledge base articles and solution documents.
Explain account charges, brokerage, and trade settlement-related queries to customers.
Effectively manage escalations, handle difficult customer interactions, and coordinate with internal teams for issue resolution.
Understand customer needs and deliver a superior customer experience (CX).
Work efficiently in a fast-paced contact center environment while managing multiple tasks simultaneously.
Provide accurate, complete, and timely information using the appropriate systems and tools.
Preferred candidate profile
Bachelor’s degree in Finance, Banking, Economics, Commerce, or a related discipline.
Freshers are welcome to apply. Prior customer service experience in stock broking, banking, or financial services will be an added advantage.
Basic understanding of stock market products and financial services.
Proficiency in English and Hindi, both written and spoken.
Strong numerical aptitude, analytical thinking, and attention to detail.
Excellent problem-solving skills with the ability to identify and address the root cause of customer issues.
Good documentation and communication skills.
Proficiency in Microsoft Excel and Word will be an added advantage.
Walk-In Details:
Date: 8th Oct 2026
Day: Thursday
Time: 10:30 AM to 1:00 PM
Interview Venue:
Axis Securities Limited, Aurum Q parc, Q2 building, 10th floor, level 6, Thane-Belapur Road, Ghansoli, Navi Mumbai- 400710
Contact Person: Gargi Deshmukh
Role: Customer Success Associate
Industry Type: Financial Services (Broking)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Customer Support, Client Engagement, Customer Engagement
Client Success
Time and Venue
8th October , 10.30 AM – 1.00 PM
Axis Securities Limited, Aurum Q parc, Q2 building, 10th floor, level 6, Thane-Belapur Road, Ghansoli, Navi Mumbai- 400710
Contact – Gargi Deshmukh
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
