Job description
Walk-in Drive for Fresher Hiring || 10th of October 2026 || O2C Voice process
Job Title: Order to Cash (O2C) Customer Service Associate – Fresher
Location: Chennai
Experience: Freshers (0-1 Year)
Employment Type: Full-Time
Interview Date: 10th October 2026
Interview Venue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai – 600119,
Timings: 9:30PM – 1:00PM
HR SPOC: Shinaz/Vinoth
Job Summary
We are seeking enthusiastic and customer-focused fresh graduates to join our Order to Cash (O2C) Customer Service team. The candidate will be responsible for supporting customer order management, coordinating with internal stakeholders, handling customer inquiries, and ensuring smooth order fulfillment through the end-to-end O2C process.
Job Description:
Order to Cash (O2C) Customer Service Associate – Fresher
Key Responsibilities
Manage customer orders from order receipt to delivery.
Process sales orders accurately in ERP systems such as SAP, Oracle, or Microsoft Dynamics.
Respond to customer queries via email, phone, or chat in a timely and professional manner.
Coordinate with Sales, Logistics, Supply Chain, Finance, and Warehouse teams to ensure order fulfillment.
Track shipment status and proactively communicate updates to customers.
Handle order modifications, cancellations, and returns as required.
Assist in resolving customer complaints and service-related issues.
Support invoice-related inquiries and collaborate with Accounts Receivable teams.
Maintain accurate customer records and transaction documentation.
Adhere to service level agreements (SLAs) and quality standards.
Required Qualifications
Bachelor’s degree in Commerce, Business Administration, Management, Economics, Arts, Science, or a related field.
Fresh graduates are encouraged to apply.
Good verbal and written communication skills.
Basic knowledge of MS Office applications, especially Excel and Outlook.
Strong customer service orientation and problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Willingness to work in shifts if required.
Preferred Skills
Understanding of Order-to-Cash (O2C) processes is an advantage.
Familiarity with ERP systems (SAP, Oracle, Dynamics) is a plus.
Strong attention to detail and analytical thinking.
Ability to prioritize tasks and manage multiple responsibilities.
Key Competencies
Customer Focus
Communication Skills
Team Collaboration
Attention to Detail
Time Management
Problem Solving
Adaptability
Career Growth Opportunities
Customer Service Executive
O2C Analyst
Order Management Specialist
Accounts Receivable Associate
Supply Chain Operations Analyst
This role provides an excellent opportunity for fresh graduates to build a career in Customer Service, Operations, Finance, and Supply Chain functions while gaining exposure to global business processes.
Note: Engineering Graduates are not Eligible to apply.
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred key skills
Excellent Communication in English, Voice Process
Communication Skills, Fluent English, Order to Cash, Customer Handling, International BPO, Interpersonal Skills
Time and Venue
10th October , 9.30 AM – 1.00 PM
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai – 600119
Contact – Shinaz
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
