Job description
Job Summary
We are seeking a customer-focused and experienced Customer Support Representative to support Business Banking customers across inbound and outbound voice channels. The role is responsible for delivering exceptional customer service, resolving complex queries, managing written and verbal interactions within agreed service levels, ensuring compliance with banking regulations, and supporting customers across a range of business and commercial banking products and services.
Walk-in Drive Details:
Location: HCLTech, Navallur, Chennai
Address: HCL Tech, ETA 3 Block- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Date: 23 & 24 October 2026
Time: 11 AM to 3 PM
HR Contact: RP Judith
Key Responsibilities
Customer Service & Relationship Management
Handle inbound and outbound voice interactions, live chats, and customer enquiries received through shared inboxes/email for Business Banking customers.
Provide accurate information regarding banking products, services, accounts, payments, and transactions across all supported channels.
Manage multiple live chat conversations where applicable, while maintaining accuracy, professionalism, data security, and response quality.
Review, prioritise, action, and respond to inbox/email cases within agreed service levels, including appropriate case categorization, documentation, and escalation.
Resolve customer queries and complaints consistently across voice and digital channels, ensuring clear ownership through to closure.
Deliver a positive customer experience through professional, customer-centric verbal and written communication.
Identify customer needs and provide appropriate solutions while adhering to bank policies and procedures.
Business Banking Operations
Support customers across business current accounts, payments, treasury-related enquiries, digital banking platforms, and commercial banking services through voice, chat, and inbox/email.
Assist customers with account servicing, transaction investigations, online banking support, and general banking enquiries.
Maintain accurate case notes, correspondence records, customer authentication details, and audit trails across CRM, inbox, and banking systems.
Route or escalate complex and time-sensitive cases to the appropriate teams, monitor progress, and communicate updates to customers.
Required Qualifications & Experience
Minimum 1.5 years of experience in customer service/contact centre operations, with exposure to voice and digital support channels such as live chat and shared inbox/email.
Mandatory experience in Banking operations.
Experience managing customer cases, written correspondence, inbox queues, service-level targets, and escalations is preferred.
Willingness to work in rotational shifts, including weekends and public holidays, as per business requirements.
Role: Customer Retention – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
VoiceInternational Voice
InboundCustomer ServiceInternational BPOInternational Call Center
Time and Venue
23 October – 24 October , 11.00 AM – 3.00 PM
HCL Tech, ETA 3 Block- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
