Company Name: Paytm
Job Role: Operations Support – Other
Experience: 1 – 5 Years
Qualification: Any Graduates
Job Type: Full Time
Job Location: Noida
Salary: Best in Industry
Job Description:
- Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.
- Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance)
- Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing, refund & reissue on it.
- Understanding and expertise in domestic and international travel requirements (LCC airlines)
- Able to understand customer queries and advise them of suitable resolution
- Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics
- Coach, develop, and mentor Junior resources and colleagues in the team when needed.
Additional Accountabilities:
- Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines.
- Action consumers booking/PNR for refund, ticketing, re-issuance, escalations.
Superpowers/ Skills that will help you succeed in this role:
- Excellent communication skills.
- Knowledge of GDS (Galileo and Amadeus) detailed understanding of fare rules for flights and refunds (to avoid ADMs)
- 1-3 Years of experience in Travel Agency/Industry
- Result/Target driven, attentive, adaptable, and motivated to learn
- Proficiency in technology to research options and complete process requirements.
Walk-in Details:
Walk-in Date: 9th December 2024
Time: 9.30 AM – 5.30 PM
Venue Details:
Paytm , One Skymark,
Sector 98 noida Floor No.6 to 22,
Tower-D, Plot no H-10 B,
Noida, Uttar Pradesh 201301.
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