Company Name: Tata Consultancy Services (TCS)
| TCS Direct Interviews – Multiple Locations | More Details |
| TCS Interviews – Bangalore | More Details |
Job Role: Customer Service – Workforce Manager
Experience: 4 – 8 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Kolkata
Salary: Best in Industry
Job Description:
- Will execute capacity ramp up and ramp down across all LOBs
- Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
- Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team.
- Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
- Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
- Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations.
- Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.
Competencies/Skills:
- Excellent knowledge of Excels & Macro
- Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations
- Good communication, interpersonal skills
- Multi Tasking
Mandatory Documents to Carry:
- Hard copy of resume,
- 1 copy passport size photo,
- Original and one photocopy of Govt. ID proof
Walk-in Details:
Walk-in Date: 13th December 2024
Time: 9.30 AM – 11.00 AM
Venue Details:
TATA CONSULTANCY SERVICES
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
