TCS Direct Interviews – Career Walk-in Interviews for Graduates – TCS Jobs for Freshers

Company Name: Tata Consultancy Services (TCS)

Job Role: Customer Service – Workforce Manager

Experience: 4 – 8 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Kolkata

Salary: Best in Industry

Job Description:

• Will execute capacity ramp up and ramp down across all LOBs
• Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
• Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team.
• Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis.
• Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses.
• Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations.
• Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators.

Competencies/Skills:

• Excellent knowledge of Excels & Macro
• Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations
• Good communication, interpersonal skills
• Multi Tasking

Mandatory Documents to Carry:

• Hard copy of resume,
• 1 copy passport size photo,
• Original and one photocopy of Govt. ID proof

Walk-in Details:

Walk-in Date: 13th December 2024

Time: 9.30 AM – 11.00 AM

Venue Details:

TATA CONSULTANCY SERVICES
Gitanjali Park,
Street Number 368,
Action Area 2F, New Town,
Kolkata, West Bengal, 700135.