Company Name: Walmart
Job Role: Resolution Specialist (Customer Support)
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bangalore
Salary: Rs.3,50,000/- to Rs.7,00,000/-
Job Description:
- 10 months 3 Years of relevant customer service experience
- Excellent written and verbal communication skills with the ability to effectively articulate information to customers
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience .
The Requirements:
- In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Strong active listening skills to understand customer needs and provide appropriate solutions
- Utilize various software systems and tools to accurately document and track customer interaction
- Ability to multitask and navigate through multiple software systems simultaneously
- Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
- Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
- Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
- Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail
- Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word, Excel)
- Proficient in using soft phones (good to have)
- Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
- Weekly Off will be provided inline with company policy
- Should be able to work during public holidays as per business needs
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
Walk-in Details:
Walk-in Date: 11th January 2025
Time: 9.00 AM – 12.00 PM
Interview Address:
Walmart Global Technology Services India Pvt. Ltd,
Pardhanani Wilshire 2(PW2) Building,
Ground Floor ,WMMV+7QR, Cessna business park,
Kaverappa Layout, Kadubeesanahalli,
Bengaluru, Karnataka.
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
