Company Name: HCLTech
Job Role: Analyst
Experience: 2 – 5 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Best in Industry
Job Description:
Skill set Required :
- Excellent English Written Communication Skills.(MUST HAVE)
- Strong E-Mail Writing Skills with focus on Customer Service.
- Solving Customer Queries Via E-Mail.
Job Description
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Technical
- Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
Communication
Proficient in English writing and speaking skills
Customer Service
- Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
- Ability to work with individuals, companies and large clients
- Should will to work in Night Shift
Nice to have:
- Previous experience in tech-support or tools/applications development domains will be an advantage
- Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
- Good spontaneous chat etiquettes.
Apply Mode: Walk-in
Walk-in Details:
Walk-in Date: 18th January 2025
Time: 10.00 AM – 5.00 PM
Venue Details:
Advance Business Hub,
An Ascendas IT Park, Building H-08,
Phase 2, HITEC City,
Hyderabad, Telangana 500081
Tips for Attending Walk-In Interviews
Walk-in interviews are a golden opportunity for jobseekers to secure a job without the long wait of traditional interview processes. However, with many candidates competing for the same position, it's crucial to make a strong and positive impression. Here are some valuable tips to help you stand out and succeed in your next walk-in interview.
1. Do Your Homework
Even though walk-ins are often spontaneous, take time to research the company, its services, and the role you're applying for. This shows your genuine interest and helps you tailor your responses effectively.
2. Dress Professionally
Your appearance matters. Wear neat, formal attire that suits the job role. Clean shoes, groomed hair, and minimal accessories reflect your seriousness and professionalism.
3. Carry All Necessary Documents
- Updated Resume (Multiple Copies)
- Passport Size Photographs
- Educational Certificates
- Experience Letters (if any)
- Valid ID Proof
4. Be Punctual
Arriving early gives you time to settle in, observe the environment, and be mentally prepared. It also shows that you value the interviewer’s time.
5. Practice Your Pitch
Prepare a short and effective self-introduction. Be clear about your skills, career goals, and how you can add value to the company.
6. Stay Confident & Courteous
Maintain eye contact, offer a firm handshake, and listen actively. Confidence, without arrogance, creates a positive impression.
7. Follow Up
If you’re given a business card or email, don’t forget to send a thank-you message. It reflects professionalism and interest in the role.
By following these simple yet powerful tips, you can improve your chances of converting walk-in interviews into job offers. Good luck on your career journey!
