HCLTech Walk-in Drive – Career Walk-in Interviews for Freshers/Exp in HCLTech

Company Name: HCLTech

Job Role: Analyst

Experience: 2 – 5 Years

Qualification: Any Graduate

Job Type: Full Time

Job Location: Hyderabad

Salary: Best in Industry

Job Description:

Skill set Required :

• Excellent English Written Communication Skills.(MUST HAVE)
• Strong E-Mail Writing Skills with focus on Customer Service.
• Solving Customer Queries Via E-Mail.

Job Description

• Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
• Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
• Escalating the issues in a timely manner and work at a fast pace
• Investigate and follow-up appropriately, or make judgments and escalate when necessary

Technical

• Basic understanding of HTML, Javascript & CSS, Web page behavior, Digital Ads behavior.
• Knowledge of Technical Troubleshoot
• Strong analytical skills

Communication

Proficient in English writing and speaking skills

Customer Service

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements
• Ability to work with individuals, companies and large clients
• Should will to work in Night Shift

Nice to have:

• Previous experience in tech-support or tools/applications development domains will be an advantage
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc)
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have
• Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
• Good spontaneous chat etiquettes.

Apply Mode: Walk-in

Walk-in Details:

Walk-in Date: 18th January 2025

Time: 10.00 AM – 5.00 PM

Venue Details:

Advance Business Hub,
An Ascendas IT Park, Building H-08,
Phase 2, HITEC City,
Hyderabad, Telangana 500081