Company Name: Tech Mahindra
Job Role: Process Associate
Experience: 1 – 3 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Hyderabad
Salary: Rs.3,75,000/- to Rs.4,25,000/-
Job Description:
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Roles and Responsibilities
- Provide exceptional chat support to customers through various channels (email, social media, etc.).
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Stay up-to-date on product knowledge and company information to provide informed assistance.
Desired Candidate Profile
- 1-3 years of experience in international dual chat process.
- Excellent communication skills in English language (written & spoken).
- Ability to work flexible shifts including night shifts as per business requirements.
- Strong problem-solving skills with attention to detail and analytical thinking.
Immediate Joiners.
Walk-in Details:
Walk-in Date: 25th Feb 2025
Time: 10.00 AM – 5.30 PM
Venue Details:
S Chandra Reddy Towers,
Plot No. 446, Ayyappa Society,
Hitech City Road Divert, VIP Hills,
Silicon Valley, Madhapur, Telangana 500081.
Hot Openings:
